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Online Programs Support Services

In addition to University Support Services, there are program-specific services available to students enrolled in an online program.

Orientation for Online Programs

Online learning can be overwhelming, especially when beginning your studies. Staff welcome and guide students through accessing Norwich resources, including school email and online classrooms. Onboarding and training guides provide practice in navigating the Learning Management System to access assignments, submit discussions, and how to contact an instructor. Resource guides are available throughout the program and are consistently updated with the most current University policies, technology upgrades, and important contact information.

Professional Student Support and Advising

Student Support Advisors (SSA) are a resource throughout the student experience being the primary point of contact for student registrations, degree planning, classroom support, transfer credit, and general information; such as the facilitation of conversations regarding the use of military benefits, financial aid, or paying bills. The SSA is here to help with all the administrative pieces so that students can focus on being a student!  Student Support Advisors are available for appointment by phone, email, or virtual meeting.

Tutoring Support

Online undergraduate students have no-cost access to tutoring support through Tutor.com. Tutor.com offers professional tutoring in over 250 subject areas.

Math Support

Students may be required to complete a math placement assessment prior to enrollment in certain math courses or based on academic program. The purpose of the assessment is to help determine appropriate course placement based on a student’s current level of preparedness. Placement assessments, when required, will be administered through the University’s Learning Management System (LMS). Additional information regarding assessment requirements, procedures, and timelines will be communicated by the University as applicable.

Undergraduate students have no-cost access to professional tutoring support through Tutor.com.

Writing Support

Students have no-cost access to online writing tools and services including the full version of Grammarly.  Students can make an appointment with a writing coach in the Norwich Center for Writing

Founded in 1819, Norwich University serves students with varied work schedules and lifestyles. Discover our online degree programs, certificates and professional development offerings via our virtual learning platform. Connect with Norwich’s exceptional faculty and students from across the country and around the world.

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Norwich University admits students of any race, color, national and ethnic origin to all the rights, privileges, programs, and activities generally accorded or made available to students at the school. It does not discriminate on the basis of race, color, national and ethnic origin in administration of its educational policies, admissions policies, scholarship and loan programs, and athletic and other school-administered programs.

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Email: learn@norwich.edu

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